Frequently Asked Questions

Estimated shipping dates are provided on each product page. As every piece is produced in limited quantities, timelines may vary slightly. If there are any significant delays, we will keep you informed throughout the process.

Yes. Payment is collected at the time the pre-order is placed, securing your piece from the upcoming production run.

Unused items in their original condition may be returned within 14 days of receiving your order. Please refer to our Returns & Refunds section above for full details.

If eligible, exchanges can be arranged subject to product availability. Get in touch at info@sallysarieddine.com and we’ll do our best to help.

Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.

Delivery times vary depending on your location. Once your order ships, you’ll receive tracking information by email.

International orders may be subject to duties and taxes imposed by the destination country. These charges are the responsibility of the customer.

Yes. We produce in small batches to maintain quality, reduce waste, and ensure attention to detail. Once a style sells out, it may not return in the same leather or colour.

Some styles may be restocked, while others are released as limited editions. Join our mailing list to be notified about future releases.

For selected collections, we offer early access and pre-orders to our community and mailing list subscribers.

Each piece is crafted by skilled artisans using carefully selected materials and a considered production process.

We work with premium leathers chosen for their beauty, durability, and character. Natural variations in grain, texture, and colour are part of what makes each piece unique.

We carefully consider weight during development to ensure comfort without compromising structure.

Leather is a natural material. Small variations in texture, grain, and tone are expected and celebrate the individuality of each piece.

Store your bag in its dust bag when not in use, avoid prolonged exposure to direct sunlight and moisture, and gently wipe with a soft dry cloth when needed.

Yes. High-quality leather develops a rich patina and character with use, making each bag uniquely yours.

Natural leather may develop minor marks over time. Many consider this part of the beauty and story of the material.