The Lalaqueen team will be available to assist you from 9am to 5pm Monday to Friday, except during public holidays when the office is closed.

For general enquiries and product returns information, please email: customercare@lalaqueen.com or send a direct message via social media..

For press and blogger enquiries, please email: press@lalaqueencom

For wholesale partnership opportunities, please email:wholesale@lalqueen.com

Firstly, thank you for ordering from us – we really appreciate it. Our delivery times are shown Here.

We wrap and send your order from the workshop where it was made so our turnaround time is fast

You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.

Delivery times are cannot be held responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery.

Sale: Please note that during sales periods and promotions delivery may be delayed. Please allow an additional 1-2 business days processing time, in addition to our standard delivery time.